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911 Please Help Me... I'm Having Trouble!
Please don't panic... many of your questions maybe addressed below. If you can't find your answer here please write to us at Help@tatmania.com. Help is only an e-mail or phone call away.
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Q. Can I put Tatouage on textured walls/surfaces?
A. Absolutely!! It works just as well as it does on smooth surfaces. You just need to take your time to get it into all of the nooks and crannies. My own home has extremely textured walls and it worked beautifully. You may get a few hairline cracks here and there, but that just adds to the natural, hand-painted look.
Q. Can I reuse my Tatouage?
A. Because Tatouage is a fine quality, high-resolution reproduction of my artwork, it is meant to permanently adhere to the surface for a 'hand-painted' look. It is not a stencil and cannot be reused. |
Q. Can I clean my Tatouage?
A. Yes. I recommend that you lightly wipe the artwork using a damp sponge, if need be. Do not soak it if the design is not sealed. Treat your Tatouage as if it really were hand-painted. Do not scrub it, or use harsh chemical detergents.
Q. How long will my Tatouage last?
A. Your Tatouage should last indefinitely if applied according to the directions. Remember that sealing it will prolong its durability.
Q. When do I need to seal my Tatouage?
A. You should seal your Tatouage with several coats of clear acrylic spray when it is applied to semi-gloss/high-gloss surfaces, furniture, floors, floor canvases, high moisture areas or any generally high traffic area. You do not need to seal it when applied to walls that are painted with low-sheen, or matte paint.
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Q. Are there any surfaces that Tatouage is not intended for?
A. The main thing to keep in mind is that Tatouage is not waterproof. It should not be applied to sinks, toilets, showers, bathtubs, etc. It can be used on walls and tiles in bathrooms, but should be sealed to protect it from high humidity.
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Q. What is the best surface/paint to apply Tatouage to?
A. Tatouage will not stick to high gloss paint. Tatouage is best when used on flat or satin paint. If you have semi-gloss or high-gloss paint on the surface you are applying to, try using the water/vinegar mix, or use light rain sandpaper (make sure to wipe down your wall to remove the residue left from the sandpaper).
Q. Can I put my Tatouage on mirrors and/or glass?
A. Yes, but because you cannot put a sealer on mirrors and glass, your Tatouage may not last forever. Be careful not to scrape the artwork and it should last for quite some time. I put it on a mirror in the bathroom 2 years ago and it still looks great!! No wear at all! |
Q. Can I put my Tatouage outdoors?
A. You can put your Tatouage outdoors, but you should definitely put a good amount of outdoor polyurethane on it to protect it from the elements. Also, remember to clean the surface thoroughly before you apply the artwork.
Q. Can I put Tatouage on top of my Tatouage?
A. Absolutely! I designed all of the artwork to be used either separately, or together. I love to add flowers on top of the leaves, intertwine the vines with the wrought iron scroll, or create any combination of looks. Layering the designs only adds to the look of realism. Use your imagination and create your own one-of-a-kind mural!
Q. How do I remove my Tatouage?
A. Again, treat your Tatouage as if it really were hand-painted. If you are changing your décor, simply paint over it. If it is on a mirror or glass, you can scrape it off, or use nail polish remover.
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Reverse Tatting! We have discovered a great way to remove tatouage from your surfaces before painting! Using a piece of postal tape (the clear kind used for mailing packages), lay the tape over the design and 'tat' it to the design using your tat stick. Then gently remove the tape and the design should come off with it.
We have found that this technique better restores the wall to its original surface for repainting. Painting over the design without using the tape sometimes leaves the wall with flat spaces that don't match the texture in the rest of the wall. Once you have removed the entire design, it is ready for painting.
Q. What if I have trouble applying my Tatouage?
A. Tatouage application really is a very simple process. If you find you are having trouble, wipe down your walls with a 70% Water, 30% Vinegar mix. This will not take off your paint.
Q. Are there any other helpful hints for applying my Tatouage?
A. Please see more hints below:
- The main thing to remember before applying your artwork is to make sure the surface is CLEAN and DRY.
- If you are applying it to semi-gloss surfaces you may need to lightly sand the area, or do a 70% water, 30% vinegar mix and wash down the wall to give it something to adhere to.
- Always READ the directions thoroughly before applying Tatouage.
- Keep the backing on until you are ready to place it down.
- Take your time.
- Have FUN!
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Q. How long will it take to receive my order?
A. Your order will be sent US Priority Mail. Normal delivery time for orders within the United States is between 7 & 10 business days. However, due to what has been an overwhelming acceptance of Tatouage, shipping time may extend out to between 2 & 3 weeks.Q. Do you ship C.O.D.?
A. Sorry, C.O.D. orders are not accepted. |
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Q. What kind of guarantee do you have?
All products are warranted for thirty days from date of purchase and guaranteed to be defect free. Should you be unhappy with your purchase, we will offer a full refund for products returned in new condition. If you decide that the color or design does not suit your needs, please return the unopened package to us within 30 days. We cannot accept Tatouage packages that have been opened unless a defect in our design has been found. In the event that a product is defective, our liability is limited to the replacement of the defective product. If you should have any questions, please call our Customer Service Dept. at 772-463-8380 or email us at returns@tatmania.com.
Shipping costs will be refunded if we are responsible for the item being returned. If you have found a defect please call our Customer Service Department immediately at 772-463-8380
Q. Do you refund Shipping & Handling?
A. For returned product you will be refunded the full purchase price, less Shipping & Handling.
Q. How do I cancel my order?
A. To provide the best service to our customers order processing normally begins the day after we receive your order, and many times we ship within 24 to 48 hours. Therefore, to insure the best chance of cancellation, you should call our customer service department within 8 hours of placing your order. The customer service number is 772-463-8380.
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Q. How can I check on my order status?
A. During peak order times, orders shipped within the continental U.S. can take up to 3 to 4 weeks to arrive. If it has been LONGER THAN FOUR WEEKS since you ordered, call 772-463-8380 for a status update. |
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Q. How do I return my product for a refund?
A. If you need to return your item please include a note with the returned item(s) and include the following information:
- First Name
- Last Name
- Order Number (located on the shipping invoice)
- Phone number
- Reason for Return
- Send the item via Priority Mail, return receipt requested.
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We cannot process exchanges. If you have found an item on our site that you would rather have than the one you received, place a separate order for the new item and return the unwanted item.
Be sure to enclose the packing slip in the carton and to wrap the package securely. Send package to:
DeRoche Industries, Inc.
Tatouage Designs – Returns Department
5512 SW Landing Creek Drive
Palm City, Florida 34990
Please contact us directly if you have any questions pertaining to our Policy.
Q. How will my order charge appear on my credit card statement?
A. All charges appear as "Tatouage".
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Hooked on Tatouage© is a division of DeRoche Industries, Inc.
A Certified Woman Owned Business (WBE)
Authorized Factory
Distributors of Tatouage Designs©
Copyright 2005 Hooked on
Tatouage... U2 Can Tatouage©
Copyright 2005 Tatouage Mania©
Selected Content and Images are Copyright
© Tatouage DesignsT and are used with full permission.
© 2004 Tatouage Designs. All Rights Reserved. Privacy
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